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Location

14 York Street
M5J 2Z2 Toronto

Return and Refund Policy
At Labubu Blind Boxes, your satisfaction is our top priority. We stand behind the quality of our products and want you to be delighted with your purchase. If for any reason you are not completely satisfied, we offer a straightforward 30-day return and refund policy.
1. 30-Day Satisfaction Guarantee
You have 30 calendar days from the date your order was delivered to return any Labubu blind box, whether it's a single item or a full set. This policy covers situations where you've received a damaged item, an incorrect item, or if you simply change your mind or are not satisfied with your purchase.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
* Timeframe: The return request must be initiated within 30 calendar days of the delivery date.
* Condition: Items must be returned in their original condition and packaging, including all accessories, components, and any sealed blind box packaging (unless the item was damaged upon arrival or the specific reason for return required opening).
* Proof of Purchase: A valid order number or proof of purchase from labubublindboxes.com is required.
3. How to Initiate a Return
Our return process is simple and hassle-free:
* Contact Us: To start a return, please contact our customer service team at [info@labubublindboxes.com] or by visiting our Contact Us Page!
* Provide Information: In your email, please include:
* Your full name
* Your order number
* The item(s) you wish to return
* The reason for the return (e.g., damaged, incorrect item, not satisfied)
* For damaged or incorrect items, please attach clear photos or a short video demonstrating the issue.
* Receive Prepaid Shipping Label: Once your return request is approved, we will email you a prepaid return shipping label. This label covers the cost of return shipping, so you won't incur any additional expenses.
* Package Your Item: Carefully package the item(s) you are returning, ideally in their original shipping box or a suitable alternative, ensuring they are well-protected to prevent damage during transit.
* Ship Your Return: Affix the provided prepaid shipping label to your package and drop it off at the designated carrier location (e.g., USPS, FedEx, UPS, as indicated on the label).
4. Refunds
* Processing: Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria.
* Refund Issuance: Upon successful inspection, your refund will be processed promptly.
* Refund Method: Refunds will be credited back to your original method of payment (e.g., credit card, PayPal).
* Processing Time: Please allow 5-7 business days for the refund to appear on your statement or account, depending on your bank or payment provider.
* Original Shipping Costs: For returns due to customer preference or change of mind, the original shipping fees paid at the time of purchase (if any) are generally non-refundable. However, if the return is due to our error (e.g., damaged or incorrect item), we will refund the full purchase amount, including any original shipping costs.
5. Damaged or Incorrect Items
If your Labubu blind box arrives damaged, defective, or if you receive an incorrect item, please contact us immediately (within the 30-day window). We will arrange for a replacement to be sent to you at no additional cost, or issue a full refund, whichever you prefer. We will also cover all shipping costs associated with returning the damaged or incorrect item and sending out a replacement.
6. Non-Returnable Items
Currently, all Labubu Blind Box items purchased from labubublindboxes.com are eligible for return under this policy, provided they meet the conditions outlined above.
7. Contact Us
If you have any questions about our Return and Refund Policy, or need assistance with a return, please do not hesitate to contact our friendly customer service team:
* Email: [info@labubublindboxes.com]
* Visit our Contact Us Page: https://www.labubublindboxes.com/contact-us]